Hi
We are looking to review our on-call policy within our IT functions and I'm trying to do some benchmarking - although it's difficult with the usual tools as these sorts of payments aren't always separately reported, if at all.
I'd like to understand what the common practice is in the external market regarding on call payments and the payments processes you may have, i.e. do you use fixed amounts, overtime, flat rates, etc. Any assistance much appreciated!
Hi Susie
thanks for this...that's really helpful! Can I just clarify - do they get the payment each month in addition to the larger annual payment, or does the annual amount covering the monthly payment? And do you pay additional overtime if staff get an incident?
This is what we have in our contracts for on-call for the help desk:
A requirement of your role is to be on-call to deal with the escalation of major incidents (Priority 1 or when escalation is required) from the Commercial Support Desk out of core office hours on a rota basis.
Core office hours are classed as 8.30am to 5pm Monday to Friday. You will be required to be on-call outside of these while the Commercial Support Desk is open, including all day Saturday and Sunday. You will receive a specific on-call payment for a period of 7 days, covering Monday to Sunday. It is anticipated you will be required to be on-call one week in two. To facilitate this, you will be paid a fixed additional annual payment. This payment is subject to review if there are changes to the volume of on-call duties. Private message me if you want to discuss specifics.